Technical or application support

From small solutions to complex systems, investing in our support services can help you to increase efficiency, maximize plant availability and protect your valuable investments.

For telephone support (office hours)

Controllers Tech Support      703-724-7316
Recorders and Data Acquisition Tech Support 703-724-7315
Power Controls Tech Support     703-724-7317
Action Instruments Tech Support      703-724-7314
Systems Products Tech Support     703-724-7318
Sensors & Actuators Tech Support  703-724-7319
Repair Center repairs.eurotherm.us@schneider-electric.com   703-724-7319

Support Outside office hours

Email us at us.support@schneider-electric.com A dedicated Telephone support line is available to customers with SLA agreements. Click here to visit the Service SLA page Eurotherm are a global organisation with Technical support teams in USA, Europe and APAC. If you initiate a LiveChat conversation outside our local office hours, then one of colleagues in another country may be able to help. However, we cannot guarantee they can provide support in your language.

> Start the conversation

Live Chat – (office hours only)

Live Chat. Start a conversation with a member of our support team. Waiting times are typically less than 5 minutes.

> Start a conversation now

Email Support

Email us for support and technical queries. us.support@schneider-electric.com. Eurotherm typically respond same working day, but if your email arrives late in the afternoon then the response could be next working day.

> Email us direct today

Eurotherm FAQ’s

Eurotherm user forum “Get Satisfaction”. Eurotherm has an active and vibrant user community here. You can search for an existing solution for issues or seek assistance from other members of the community. The community is open for anyone to join, raise questions or propose answers to questions raised by other members. Eurotherm employees are also active members within this community.
However, as this community is open for anyone to propose a solution, then Eurotherm cannot vouch for its accuracy. This community is predominantly English language based.

> Explore existing FAQs or start a new topic

Downloads

Browse our extensive range of Data sheets, Brochures, User guides, Certifications, CAD drawings, Case Studies, App Notes, T’s & C’s and more, all available for download today.

> Discover our extensive range of Downloads

Alternative support channels

If you typically purchase Eurotherm products from one of Eurotherm’s partners then they can also provide support and may have more knowledge of your applications, circumstances and installed base. A list of partners for your country can be found here.

> Global reach

Discontinued Eurotherm Products and Obsolescence Procedure

Eurotherm by Schneider Electric are always enhancing and developing products and solutions as technologies progress, this results in some older product ranges becoming obsolete – More information on these ranges are available in our Obsolete Product section

> Discontinued Products

> Obsolescence Procedure

Eurotherm Support Articles

Read our extensive range of support articles

> Explore our Support Articles

Eurotherm Training

Discover the latest Eurotherm training courses.

Eurotherm Services

Eurotherms comprehensive support covers both obsolete product ranges as well as the latest innovations. From small solutions to complex systems, investing in our support services can help you to increase efficiency, maximise plant availability and protect your valuable investments. With an extensive range of on and off-line support, you can choose which method of help you receive

> Discover our Services

Green Premium

Go green. Reach your efficiency goals and exceed industry standards (RoHS directive, REACH regulation, transparency through a Product Environmental Profile + an End of Life instruction). All thanks to one unique ecolabel.

Explore our Green Premium offer

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